Moving into Residential care is a major life event, and we know that navigating the financial side can feel overwhelming.
Our friendly team is here to walk you through the process and help you understand every fee, ensuring your transition is as smooth as possible.
While the Australian Government subsidises Residential Aged Care, all aged care residents pay a minimum charge called the Basic Care Fee. You may be asked to contribute to your accommodation and care costs based on your financial means. To determine your specific contribution and any available Government assistance, an income and asset assessment will be conducted by Services Australia or the Department of Veterans’ Affairs.
To access any Government subsidies you may be eligible for to support your Accommodation Costs, Everyday Living Costs and Non-Clinical Care Contributions you will need to complete an assessment through Services Australia or Department of Veterans’ Affairs.
You will receive an official letter from the Government advising of the outcome of your income and assets assessment and whether you’ll need to contribute towards your Accommodation or Care services. Regardless of your income and assets assessment, your clinical care remains Government subsidised.
The outcome of your government means assessment will determine how much, if any, you will contribute towards your accommodation.
If you’re assessed as needing to pay for the value of your room, this is the agreed price you will pay for your room in an aged care home.
You can find our room values for each location here:
For people who are not eligible for full or partial government assistance for accommodation costs you have three options in how you make this payment:
If you choose to make a lump sum payment under the new Aged Care Act, providers will retain up to 2% per year for up to 5 years. These deducted amounts do not need to be refunded on exit.
It is recommended that you seek independent financial advice to decide which payment option works best for you.
Daily payments are not refunded when you leave care.
A combination payment that includes both a refundable partial lump sum and non-refundable daily payments.
Every person who enters permanent care pays a Basic Daily Fee. This is set at 85% of the basic single aged pension. The fee covers daily running costs such as laundry and cleaning.
The Basic Daily Care Fee is adjusted by the Federal Government each March and September in line with Age Pension increases. All aged care residents pay the Daily Care Fee regardless of their financial circumstances.
This includes things such as catering, cleaning, and gardening. Your government means assessment will let you know if you can afford to contribute more towards everyday living costs.
This includes bathing, mobility assistance and lifestyle activities. Your government means assessment will let you know if you can afford to contribute towards non-clinical care.
If you were already in permanent residential aged care before the 1 November 2025, or if you were receiving a Home Care Package as of 12 September 2024, or if you were approved for a Home Care Package as of 12 September 2024 your fees would sit under the previous 1 July 2014 fee arrangements.
My Aged Care has information on this:
Receiving care already? Aged care home costs and fees
When navigating the financial side of aged care, it’s a good idea to seek expert guidance. While Boandik is here to help with the basics, we recommend consulting independent professionals to ensure your plan is right for you.
To help you get started, Services Australia offers several free resources:
Aged Care Specialist Officers (ACSOs)
These specialists provide detailed information on the aged care system and how to access services.
Financial Information Service (FIS)
A free, confidential service available to everyone, not just those on government payments, to help you navigate financial decisions and understand how your choices impact your situation.
For more personalised planning, you may also wish to engage a Financial Advisor with aged care expertise. If you choose this route, the Australian Government’s MoneySmart website offers helpful tips on how to select a qualified professional.
Residents facing unforeseen financial difficulties can apply for hardship support via Services Australia. This program is designed to provide government support toward your expenses if you are unable to meet your care costs.
The assessment process looks at your available income after deducting essential living costs. Eligibility is typically restricted to those whose remaining funds are less than 15% of the basic age pension.